Everything clear, before the surprise ships.

Processing, delivery, cancellations and issue support—written in plain language.

Where we ship

We currently ship to verified physical addresses in the 48 contiguous United States. Standard shipping is included. Alaska, Hawaii, U.S. territories, P.O. boxes, General Delivery and APO/FPO/DPO addresses are not currently supported.

Timing

Curation and packing usually take 2–5 business days. Most orders arrive about 10–15 calendar days after purchase. Tracking is emailed when the parcel ships. Delivery windows are estimates, not guarantees, and carrier delays, severe weather or peak periods may add time.

Tracking

We send a shipment confirmation with carrier tracking when the parcel leaves our facility. Tracking can take up to 72 hours to update after the label is created.

Cancellations

Request cancellation within 12 hours of ordering. Once curation, packing or shipment begins, an order cannot be canceled or rerouted. We cannot guarantee that every request will be received in time.

Surprise-box returns

Every Drop is a mystery purchase, whether ordered through Quick Buy or Personalize. Returns based only on personal preference—including dislike of a surprise, color, note, product type or brand—are not accepted after curation begins. Items must not be sent back without written authorization.

Damage or mistakes

Damaged, missing, incorrect or materially misdescribed items are protected. Email support@tadadrop.com within 7 calendar days of delivery with the order number and clear photos of the box, shipping label and affected item. Approved claims may receive a replacement, store credit or refund as appropriate.

Missing deliveries

If tracking says delivered but the parcel is missing, check with household members and the carrier, then contact us within 3 calendar days. We will help open a carrier investigation; outcomes depend on the investigation result.

Wrong address

Customers are responsible for accurate delivery details. Additional shipping charges may apply if a parcel is returned, refused or requires reshipment because of an incomplete or incorrect address.

BEFORE SENDING ANYTHING BACK

Contact support@tadadrop.com with your order number and wait for written instructions. Unauthorized returns may be refused. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.

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About 10–15 days totalFree standard shipping · contiguous U.S.

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Real order supportsupport@tadadrop.com