QUESTIONS, ANSWERED
Keep the mystery.
Lose the uncertainty.
Everything you need to choose, order and receive a Drop—without spoiling what is inside.
Choosing your Drop
What is a TadaDrop?+
TadaDrop creates premium mystery experiences with a clear starting point. Lucky Drop begins with a wish or intention and is curated to support the energy, confidence or momentum you want to strengthen. Fragrance Drop begins with your scent preferences and always includes two authentic, full-size fragrances.
How does the complimentary Mystery Ta-Da Extra work?+
New customers who unlock the First Edition offer and complete their first eligible order while supplies last receive one complimentary Mystery Ta-Da Extra. It appears in the bag at $0, requires no code and is limited to one per customer. The exact extra is part of the surprise and cannot be exchanged, returned separately or redeemed for cash.
What is the difference between Lucky Drop and Fragrance Drop?+
Lucky Drop is intention-led: you tell us what you want to attract, strengthen or move through, and we curate meaningful pieces to support that direction. Fragrance Drop is scent-led and always contains exactly two full-size fragrance bottles. They share TadaDrop presentation and care, but the product promises are intentionally different.
What is inside a Lucky Drop?+
Lucky Drop contents vary because the curation begins with your wish. Your intention, story, preferences and optional personal signals guide a cohesive mix of useful, symbolic or wearable pieces chosen to help you strengthen the energy, confidence or momentum behind that intention. The exact products stay hidden until opening.
What is the difference between the $118 and $168 Lucky Drops?+
The $118 Focused Lucky Drop includes 2–4 substantial pieces centered on one clear intention. The $168 Signature Lucky Drop includes 4–6 pieces and gives our curator more room for an elevated anchor piece and a fuller, more layered reveal.
What are the Fragrance Drop prices?+
Discovery is $88. Reserve is $118. The product format, authenticity promise, free standard shipping and protection for damaged, missing, incorrect or materially misdescribed items remain unchanged.
What should I share in the preference form?+
Share practical curation signals—likes, dislikes, style and scent direction. For Fragrance Drop, list fragrances you already own separately from notes or styles to avoid. Do not include medical, financial or other sensitive information that is not needed to prepare your order.
Fragrance & authenticity
What comes in a Fragrance Drop?+
Every Fragrance Drop contains exactly two authentic, brand-new, full-size fragrances. Both editions are selected from our broad rotating pool and may include sought-after names. The $118 Reserve edition prioritizes premium designer and internationally recognized niche selections.
Are the fragrances authentic?+
Yes. Authenticity is part of the Fragrance Drop promise. Every fragrance is genuine, brand-new and selected through trusted supply channels.
Can I choose the exact fragrance brands?+
The exact brands and scents are the mystery. With Quick Buy, you choose the edition and give our curator complete freedom. With Personalize, you can share scent direction, who it is for, how adventurous the pair should feel and anything to avoid. We use those signals to guide—not guarantee—the selection.
Will I receive samples or travel sizes?+
No. Fragrance Drops contain two full-size bottles. They are not sample boxes.
What does the Fragrance Drop value promise mean?+
The combined value of the two fragrances is greater than the price you pay for the Drop. We do not advertise an exaggerated maximum value because the exact pair varies.
What is the difference between the $88 and $118 Fragrance Drops?+
Both contain exactly two authentic, full-size fragrances and both can feature sought-after brands from across the collection. The $118 Reserve Drop prioritizes premium designer and internationally recognized niche selections; no exact retail-value amount is guaranteed. It is a more consistently elevated pair—not simply more items.
Orders, shipping & gifting
Can I choose exactly what is inside?+
No—the reveal is part of the experience. Choose Quick Buy for complete curator freedom or Personalize to share preferences and dislikes. In both paths, TadaDrop chooses the exact combination.
Are all products new?+
Yes. TadaDrop curations use new, unused products. We do not fill boxes with customer returns or mystery-condition inventory.
Is U.S. shipping included?+
Standard shipping to verified physical addresses in the 48 contiguous United States is included. Alaska, Hawaii, U.S. territories, P.O. boxes, General Delivery and APO/FPO/DPO addresses are not currently supported.
How long will delivery take?+
Curation and packing usually take 2–5 business days. Most orders arrive about 10–15 calendar days after purchase. Tracking is emailed when the parcel ships. Delivery windows are estimates, and carrier delays, severe weather or peak periods may add time.
What if something arrives damaged?+
Email support@tadadrop.com within 7 calendar days of delivery with your order number and clear photos of the packaging and affected item. We will review the claim and arrange an appropriate solution when approved.
How is payment handled?+
Checkout is completed through the secure XPAY card payment page. TadaDrop receives the payment status and the order details needed for fulfillment, but does not receive or store your full card number.
Do I need a TadaDrop account?+
No TadaDrop account is required. Your order number and checkout email let you track the order. Enter your card details on XPAY’s secure payment page and return to TadaDrop for confirmation.
Are there hidden shipping fees?+
Standard shipping to eligible physical addresses in the contiguous United States is included. Your order summary shows the product total and free shipping before you continue to secure card payment.
How do I track my order?+
When your order ships, we email the carrier and tracking number. You can also visit Track Order at any time and enter the TadaDrop order number with the same email used at checkout.
Can I change my address or preferences after ordering?+
Contact support@tadadrop.com as soon as possible. Changes are not guaranteed once curation or packing begins, and an address cannot be changed after shipment.
Will prices appear inside a gift?+
No. Pricing is not printed inside the box. You can add an optional gift message during checkout and send the Drop directly to the recipient.
What if I have an allergy or serious sensitivity?+
Describe relevant product sensitivities in the preference form. For a serious or medically significant allergy, contact support before ordering so we can confirm whether we can safely accommodate it.
Returns, damage & sensitivities
Can I send a TadaDrop as a gift?+
Yes. Enter the recipient's address at checkout and add an optional gift message. Pricing is not printed inside the box.
Can I return a box because I do not like the surprise?+
Every Drop is a mystery purchase, whether ordered through Quick Buy or Personalize. Returns based only on personal preference are not accepted. Damaged, missing, incorrect or materially misdescribed items are protected under our issue-resolution policy.
Does a Lucky Drop guarantee a result?+
No. Lucky Drop uses an intention as a creative brief for a meaningful gift experience. Products are selected for symbolism, usefulness and enjoyment; they do not guarantee luck, money, love, health or another outcome.
STILL CURIOUS?
Ask us anything.
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About 10–15 days totalFree standard shipping · contiguous U.S.
Track every orderUse your order number and email anytime
Real order supportsupport@tadadrop.com
